A massive outage of BlackBerry (BB) services left customers across Europe, Middle East, Africa & India without their beloved Blackberry Internet Service (BIS) — comprising Blackberry Messenger (BBM), email and web services. In India, around 10 lakh BlackBerry mobile phone users were left in a lurch as they faced difficulties accessing the Internet and using the free messenger services.
BB users were posting tweets & reporting the failure on the official BlackBerry forum from the affected regions. The problems have yet to be solved & a simple email sent to Reuters New Delhi is all the BB users have for consolation “We are working to resolve an issue currently impacting some BlackBerry subscribers in Europe, Middle East and Africa and India. We’re investigating, and we apologize to our customers for any inconvenience caused whilst this is resolved.” Similar statements were sent to the other regions as well.
BlackBerry, which once ruled the roost of corporate mobile & email service market, is steadily losing its market share to rivals like Apple’s iPhone & Android& its users in America too, had faced a similar outage last month.
On a more reassuring note, Department of Telecom (DoT) has confirmed that the services are simply down & that they have not been banned (which it did to Nokia in April) & which almost happened to BB a couple of months ago. DoT had earlier insisted & later threatened to ban the BB services if RIM did not comply with the regulations of interception & monitoring.
It has to be seen how the new handsets (expensive, I might add) fair in light of this dismal news. However, on a positive note, BBM addicts can find time to actually smile & have a conversation without the “Smiley faces!”
Has the service resumed? Please let us know.
Author: Alap Naik Desai