Last Friday, Windows Live and Hotmail went down unexpectedly, rendering millions of users offline. Microsoft released a statement saying that it became aware of the problem at about 08:30 am. Services started to be restored at 11:00 am. All the internet services that Microsoft operates like Hotmail, Skydrive and Windows Live were amongst those that were affected by the outage.
A Microsoft spokesperson said that, “On Thursday, September 8th at approximately 8:00 p.m. PDT, Microsoft became aware of a DNS issue causing service degradation for multiple services. We achieved full service restoration at approximately 11:30 p.m. PDT. We are conducting a review of our processes. We appreciate your patience.”
Hotmail is one of the world’s most-used online email system along with Yahoo Mail and Gmail, with more than 360 million users. SkyDrive is a cloud-computing service mainly for small businesses that stores data and delivers it over the Web. This outage is scary because we are all becoming increasingly reliant on web based services and there is a lot of buzz about cloud computing. Imagine not being able to access your data when you need it the most or much worse, losing the data. Although such outages are rare, they cannot be ruled out.
Doubts are being cast on the capability of Microsoft’s cloud service and no doubt this will hurt the company’s reputation and trust in its deployment of its cloud computing abilities.
This is inevitable as consumers today air out their concerns on social media channels like Twitter, Facebook and Google Plus. Thus, strong architecture and deployment operations with a back up plan is the first thing that companies should be looking at.
By: Denzil L