Comments on: Metro Shoes Launches Shopping Portal – Will Metro Shoes Be India’s Zappos.com?

By: Rajiv Dingra

Rajiv Dingra — Thu, 03 Dec 2009 18:06:24 +0000

Pls read the post. Metro sells quite a few brands as well. With regards to trying the shoes out I agree with you.

By: bazee

bazee — Thu, 03 Dec 2009 17:51:50 +0000

Chodu bhagat – Zappos sells all brands, unlike Metros which sells its own private label brands.And with shoes comfort & trial matters,specially in Indian context.Online kya Metros ka baap trial karwayega?

By: Valroy S Miranda

Valroy S Miranda — Wed, 02 Dec 2009 09:08:30 +0000

What happens when the shoe bites? While I think it’s important for a business to offer its product and services across all channels – Expectaions must be set at the onset to minimize heartache… A suggestion to Metro Shoes, would have been, maybe only as a graduation to e-com, Pick your shoe online (maybe monogram it?) and pick it up at a Metro Shoe location near you…

The sales staff at these shops do a wonderful job of ensuring that you get out with your feet decorated, and that cannot be replicated online…

By: Rajiv Dingra

Rajiv Dingra — Wed, 02 Dec 2009 03:58:58 +0000

Thanks pavan for your thoughts – While i agree on the comparison bit.. We need to benchmark against the best dont we?

By: Pavan

Pavan — Tue, 01 Dec 2009 13:20:58 +0000

I second that.Even in west,its not one day delivery.,for that they charge more.its usually 3-5 working days.(Groceries as exception)

I should also point,article title “comparing metro to zappos” is bit too far. Zappos is famed for its exceptional customer service.

By: Tarang

Tarang — Tue, 01 Dec 2009 09:28:08 +0000

One would shop and get the product delivered within a day. This was pointed out as the main concern when it came to India logistics which took almost a week to deliver the product. Even Metro shoes has it mentioned in their FAQs that “It takes 7 working days to deliver your products all across India.”

Correction Rajeev, products dont get delivered within a day, the fastest you can do is overnight shipping, and is charged a premium.

What the panel member is trying to say is that the order is processed and shipped within a day.