Online Ticketing Catches Cyber Crime Flu!
Online booking of air tickets is very common. This service has proved beneficial for lots of people. But every service has its own positive and negative vibes. In this case the negative vibes turned out to be a little expensive for the airlines. Airlines were the first to start online booking of tickets under the permission of International Air Transport Association (IATA) in 2004. The objective of IATA was to achieve 100% implementation of eTicket by March 2008 but they have already achieved 82.5% of success till date.
A rise in online booking has created lot of concern in various departments. According to International Association of Airline Internal Auditors, the global aviation industry faced a loss of over $600 million a year. Most of the loss was caused by fraud credit cards number which affected one third of the aviation industry.
Aviation Industry has now decided to implement a security system for payment. SpiceJet and Jet Airways have already implemented Cybersource’s Decision Manager for payment security. This system will check the issue date of the credit card, the customer’s resident address and the IP address of the computer.
Recently, KingFisher Airlines booked 306 tickets for a fictitious person and faced a loss of Rs 14 crore this year. Aviation Industry should start looking into ways to stop cyber crime, in order to minimize losses. Online ticket booking is also being practiced by roads and railways customers. eTicket is taking up the market, in three years airline booking captured 82.5% of the market alone. Very soon cyber crime might target railway eTicketing which is far easier target given in terms of bookings and cancellations.
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